Technical Support Lead - Salesforce
IT - Software / DB / QA / Web / Graphics / GIS
About the Employer
Job Description
ABOUT US
At Cherry Global, we believe the future belongs to connected, intelligent ecosystems.
Bringing together technology, strategy, and innovation, we unite a growing ecosystem of companies including SFL, TCH, and TNPSFL to transform how businesses operate and scale.
Together, we deliver solutions across technology, logistics, and digital transformation while creating meaningful impact across industries.
If you are excited by building new ideas, solving complex challenges, and contributing within a rapidly evolving environment, join us on a journey where growth has no limits.
EDUCATIONAL REQUIREMENTS
- Bachelor's degree in Information Technology, Computer Science, Software Engineering, or a related field
WORK EXPERIENCE
- 2–4 years of experience providing technical support for Salesforce Products.
HARD SKILLS REQUIRED
- Ability to troubleshoot workflows, automation rules, APIs, user access issues, and data inconsistencies
- Working knowledge of Salesforce platform features and configurations
- Understanding of system integrations and data flows across platforms
- Salesforce certifications
SOFT SKILLS REQUIRED
- Strong problem-solving skills
- Effective communication skills
- Ability to work independently
- Ability to collaborate and coordinate across distributed teams
RESPONSIBILITIES
- Lead L1/L2 support for Salesforce applications including CRM, Marketing, Revenue Cloud.
- Troubleshoot configuration issues, ticket escalations, workflow errors, and integration-related problems.
- Work closely with internal teams in Sri Lanka, India, and the Middle East to resolve user-reported issues.
- Manage and optimize Salesforce Support ticketing workflows to streamline internal support.
- Support onboarding, user training, and documentation for Salesforce modules.
- Collaborate with project managers and business analysts to support ongoing enhancements.
- Identify recurring issues and propose long-term fixes or process improvements.
WORK LOCATION
- Location: Colombo 15
- Work Mode: Hybrid
- Employment Type: Full-Time
GLOBAL HQ
Meydan FZ, Meydan, UAE
(www.cherryglobal.ai)
APPLY NOW!
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