Job Description
CUSTOMER CARE TEAM LEAD
WISHQUE, SRI LANKA'S LEADING ONLINE RETAIL AND GIFT DELIVERY COMPANY, IS SEEKING A DYNAMIC AND CUSTOMER-FOCUSED CUSTOMER CARE TEAM LEAD TO JOIN OUR GROWING TEAM. THIS ROLE IS IDEAL FOR SOMEONE WITH STRONG CUSTOMER SERVICE EXPERIENCE, PREFERABLY WITH EXPOSURE TO CORPORATE CUSTOMER HANDLING, CALL CENTRE OPERATIONS, AND IN-PERSON CUSTOMER ASSISTANCE. THE SELECTED CANDIDATE WILL LEAD THE CUSTOMER CARE TEAM WHILE ENSURING EVERY CUSTOMER RECEIVES A PROFESSIONAL, EFFICIENT, AND MEMORABLE SERVICE EXPERIENCE.
KEY RESPONSIBILITIES
- Provide leadership, guidance, and daily support to Customer Care Representatives to maintain high service standards.
- Handle inbound and outbound customer calls professionally, ensuring timely and accurate responses to customer inquiries.
- Assist walk-in customers, pickup customers, and outlet order customers with a friendly and helpful approach.
- Support customers with product inquiries, delivery updates, order-related questions, complaints, and service requests.
- Manage and support corporate customer inquiries, quotations, gifting requirements, and follow-ups.
- Build and maintain strong relationships with corporate customers to encourage repeat business and customer loyalty.
REQUIREMENTS
- 3-5 years of experience in customer service, contact centre, front-office, or customer-facing roles, preferably with supervisory experience.
- Previous experience handling corporate customers, corporate sales support, or business customer inquiries will be an added advantage.
- Strong customer service mindset with the ability to build rapport and trust.
- Excellent communication skills in English and Sinhala, both written and verbal.
- Ability to handle customer complaints professionally and provide practical solutions.
- Strong leadership, coordination, and problem-solving skills.
- Ability to work in a fast-paced environment and manage multiple customer requirements.
- Good computer literacy and experience using customer service, CRM, or order management systems.
WHAT WE OFFER
- Competitive salary package.
- Performance-based incentives.
- Attractive employee benefits.
- Friendly, professional, and technology-driven work environment.
- Excellent career advancement opportunities for high-performing employees.
If you have what it takes to lead a customer-focused team and deliver exceptional service experiences, we would love to hear from you.
APPLY TODAY
Please email your CV with contact details of two non-related referees to:
[email protected] (WITH THE SUBJECT)
(PLEASE MENTION THE POSITION IN THE EMAIL SUBJECT LINE: CUSTOMER CARE TEAM LEAD)
HOTLINE: +94 71 213 8888
WISHQUE (PVT) LTD
196, NAWALA ROAD, NAWALA
WISHQUE.COM
