Customer Experience & Operations Executive - Female
Customer Service / Public Relations / Call Center
About the Employer
Job Description
We are Hiring!
CUSTOMER EXPERIENCE & OPERATIONS EXECUTIVE (FEMALE APPLICANTS ONLY)
FULL-TIME | COLOMBO, SRI LANKA
About Kemara
Kemara is a leading holistic wellness brand dedicated to helping people Rise Above through therapeutic spa treatments, clean nourishment, botanical skincare, and mindful living. We are looking for an enthusiastic, organised individual who is passionate about delivering exceptional customer experiences.
The Role
As the first point of contact for our clients, you will play an important role in ensuring every interaction with Kemara is warm, professional, and seamless. You will manage appointments, customer enquiries, website orders, retail sales, and day-to-day administration while helping clients discover the services and products best suited to their needs.
Key Responsibilities
- Welcome and assist clients in person, by phone, email, WhatsApp and social media
- Manage bookings, payments and client records
- Process website orders and coordinate deliveries
- Promote Kemara's services, boutique products and memberships
- Handle customer enquiries and resolve concerns professionally
- Support daily administrative and operational activities
Requirements
- Minimum 2 years' experience in customer service, hospitality, wellness or administration
- Excellent spoken and written English
- Strong organisational and communication skills
- Confident with Microsoft Office and digital systems
- Friendly, proactive and passionate about delivering exceptional service
What We Offer
- Competitive salary
- Ongoing training and career development
- A supportive, inspiring work environment
- The opportunity to grow with one of Sri Lanka's leading holistic wellness brands
How to Apply
Please send your CV and a brief cover letter to:
Subject: Customer Experience & Operations Executive – Kemara
