Operation & Service Coordinator
About the Employer
Job Description
WE ARE HIRING!
Operations & Service Coordinator
JOB PROFILE
- Create, manage, and monitor installation and service jobs within the company system.
- Coordinate schedules and assign work to technicians and subcontractors.
- Track job progress and ensure timely completion of service and installation activities.
- Maintain accurate job records, warranty information, and equipment documentation.
- Prepare, renew, and administer service contracts, including Annual Maintenance Contracts (AMCs) and warranty extensions.
- Schedule preventive maintenance and service visits for customers with active contracts.
- Maintain and update customer, equipment, and asset records to ensure data accuracy.
- Process updates relating to equipment changes, replacements, and discontinued units.
- Liaise with customers, technicians, and subcontractors to ensure effective communication and service delivery.
- Support continuous improvement initiatives to enhance operational efficiency and service quality.
JOB REQUIREMENTS
- Diploma or Bachelor's Degree in Business Administration, Operations Management, Engineering Administration, or a related field.
- Minimum 2 years of experience in service coordination, operations administration, customer service, or a similar role.
- Experience working with service management, ERP, or CRM systems is preferred.
- Strong organizational and multitasking abilities.
- Excellent communication and stakeholder management skills.
- High attention to detail and accuracy in data management.
- Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
