Job Description
Job Opportunity: Afterhours Consultant – Sri Lanka (Remote Work)
Join a Leading Australian Labour Hire & Recruitment Agency
- Location: Remote (Sri Lanka)
- Working Hours: Australian Eastern Standard Time (AEST): 4:30 AM – 12:30 PM; Sri Lanka Standard Time (SLST): 12:00 AM – 8:00 AM
- Working Days: Three (3) Days Per Week
- Salary: LKR 55,000 per Month + EPF & ETF Contributions + Wifi allowance
- Employment Type: Part-Time, Permanent
About the Company
Australian Staffing Agency is a leading Australian labour hire and recruitment company supplying temporary and permanent staff across warehousing, logistics, manufacturing, production, transport, and distribution industries throughout Australia.
As we continue to expand, we are seeking a reliable and detail-oriented Afterhours Operations Coordinator to support our national afterhours operations. The successful candidate will play a key role in ensuring client staffing requirements are met, candidate enquiries are managed professionally, and all relevant information is accurately communicated to our Australian-based team.
Key Responsibilities
- Answer incoming candidate phone calls and provide professional assistance.
- Monitor and action afterhours emails from clients, candidates, and internal staff.
- Manage employee absenteeism and source replacement staff when required.
- Contact available candidates to fill urgent shifts and vacancies.
- Update FastTrack360, CRM systems, and rostering platforms accurately and in real time.
- Maintain accurate records of all afterhours activities and communications.
- Ensure all relevant information is documented and communicated to Australian-based consultants for follow-up.
- Escalate urgent operational matters to management when required.
- Provide a high level of customer service to both clients and candidates.
- Support the smooth operation of afterhours labour hire activities across multiple client sites.
Required Skills & Attributes
- Excellent written and verbal English communication skills.
- Strong attention to detail and accuracy.
- Ability to work independently without direct supervision.
- Strong organisational and time management skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- High level of computer literacy, including Microsoft Office, email, CRM systems, and web-based platforms.
- Professional phone manner and customer service skills.
- Reliable, punctual, and dependable.
- Strong problem-solving abilities and ability to remain calm under pressure.
- Comfortable working overnight Sri Lanka hours.
- Willingness to learn recruitment, rostering, and labour hire processes.
- No prior recruitment experience is required. Full training will be provided to the successful candidate.
Why Join Australian Staffing Agency?
- Be part of a fast-growing Australian recruitment and labour hire company.
- Gain valuable international work experience supporting Australian clients and businesses.
- Work within a supportive and collaborative team environment.
- Receive comprehensive training and ongoing support.
- Opportunity for long-term career growth as the business continues to expand.
How to Apply
Interested candidates are requested to submit their application by sending responses to the following questions:
- 1. How would you rate your verbal English communication skills (1-10)?
- 2. How would you rate your written English communication skills (1-10)?
- 3. Describe a situation where you had to manage multiple tasks at the same time.
- 4. Are you comfortable speaking with candidates and clients over the phone?
- 5. Are you comfortable working independently without direct supervision?
- 6. Are you available to work from 12:00 AM – 8:00 AM Sri Lanka Time, three days per week?
- 7. What computer systems, software, or CRM platforms have you used previously?
- 8. What is your current employment status?
- 9. What is your earliest available start date?
- 10. Are you available for an online interview? If so, when?
- 11. Do you have a reliable internet connection and a suitable home office environment for handling phone calls during your shift?
This is an excellent opportunity to join Australian company and become an important part of our growing international operations team.
We look forward to receiving your application.
