Strata Managers - Australian Back Office (Work from Home) / Secretary to Director
Office Admin / Secretary / Receptionist
About the Employer
Job Description
We are an established firm of Consultants and having a growing Business Process Outsourcing (BPO) division which offers Accounting, Finance and Admin and Strata management services to clients overseas
We have the following immediate vacancies:
1 - Strata Managers - Australian Back office. (Work from Home)
Location / type
Primary objective:
Work from home / Full time / 5.30am to 2.00 pm SL time / Australian Calendar
To effectively manage and provide services to the designated Owners Corporations/Condominium Properties in Australia
Role definition:
You will be engaged on behalf of the Company to manage a portfolio of owners' corporations / condominiums in Australia to carry out duties under limited supervision and are responsible and accountable for your work under the broad scrutiny and direction of the Management
Responsibilities and Duties:
- Manage the portfolio of owners' corporations on a day-to-day basis.
- Attend online meetings and take minutes as required.
- Complete Condominium Management documentation as required.
- Implement customer service strategies.
- Collect and process property information and reports as requested by management
Prepare documentation for General Meetings and Committee Meetings including preparing and reviewing financial reports.
- Lodge insurance claims via brokers and where applicable, directly with the Insurer.
- Obtain quotes, issue work orders and arrange for maintenance and repairs of properties and facilities.
- Be active in promoting and developing the business of the Company.
- Support the company in delivering exceptional outcomes for clients.
Work Experience & Skills:
Proven success in customer service and issues resolution. Sound IT skills
Prior experience in dealing with foreign clients/customers. Exceptional customer service and communication skills
Excellent time management and problem-solving skills
Enthusiasm and self-motivation with a desire to succeed within the strata management sector Enthusiasm and self-motivation with a desire to succeed within the strata management sector.
Intermediate to advanced skill with Microsoft Office software
Core Competencies:
Service Orientation - understands customer/client expectations and responds to their needs in a proactive way in accordance with the relevant legislation. Is conscious of the 'stewardship' nature of the role in the management of people's funds.
Organizational is able to priorities and plan multiple tasks/activities and meet objectives within established timelines and to budget.
Listening - understands the meaning and the intent of the communication and responds accordingly. Initiative - demonstrates a proactive approach takes action, generates ideas for improvement, and suggests innovations.
Communication & Interpersonal - ability to effectively communicate at all organizational levels and in any environment in both verbal and written form including during meetings
Initiative - demonstrates a proactive approach takes action, generates ideas for improvement, and completeness at all times
Resilience - Remains calm under pressure. Is not put off by barriers and pursues the task to its logical end
Integrity - Follows procedures and protocols. Complies with legislation maintains legal and organizational standards, values and honors Commitments with strong work ethic and professionalism.
Teamwork - works autonomously and effectively in a team environment. Works collaboratively with others, shares information and knowledge with others
Build Relationships - ability to establish and grow effective relationships at any level and maintain them. Understands and meets the needs of multiple stakeholders.
2. Secretary to Director
Should have at least 2 years' experience working in a computerised environment and have a good knowledge of office 365, have strong organisational skills and very good knowledge of English, be reliable, honest, adoptable, and flexible while being a good and willing learner. Experience in HR would be advantageous.
Monday to Friday regular working hours at office
Candidates with similar experience and living within 15 Kilometers radius from Colombo will be given preference.
Financial and Business Associates (Private) Limited
Financial and Business Associates (Pvt.) Ltd. No. 453/1, Havelock Road, Colombo - 6
Email: [email protected]
Telephone: 0117452060
