call centre - Trainee
Customer Service / Public Relations / Call Center
About the Employer
- AIA Insurance Lanka Limited
Sri Lanka
Job Description
Call Centre Trainee (Contract Basis)
At AIA, we don't simply believe in being 'The Best'. We believe in Better - because there's no limit to how far Better can take us.
Roles and Responsibilities
Answer inbound calls and provide accurate information to customers
Ensure to attend customer call backs /complaints/ negative feedbacks/ requests within the service standards
- Collect new and update existing contact information in the system after validating with the customer
Promoting standing orders for customers
Forward customer requests to relevant departments if and when necessary and follow up until it is completed
Candidates are required to have:
- A sound educational background with good A/L results
Minimum 2 years experience in call center, preferably in Insurance and Banking sector
Excellent communication skills in both English and Sinhala Languages
Ability to speak Tamil would be an added advantage
Strong relationship management skills
If you are interested, send your CV to [email protected]
BELIEVE IN BETTER
Great Place Work.
Certified APR 2021-MAR 2022
Great Place To Work.
Asia's Best Workplaces Best Workplaces Banking, Financial Services Insurance
- Best Workplaces™
- Best Workplaces™
for Women for Millennials
Great Great Great Place Place Place SRI LANKA SRI LANKA 2021 SRI LANKA Work. 2021 Work. 2021 Work. 2021 Work. 2021 Best Life Insurance Company in Sri Lanka, awarded by Global Banking and Finance Review (2019, 2020) and Capital Finance International (2021).
HEALTHIER, LONGER, AIR BETTER LIVES
