Job Description
WE ARE HIRING!
Junior Executive (Call Centre)
Our client is a well reputed multinational insurance company, looking for energetic and target oriented individuals for the above position
Responsibilities:
- Answer inbound calls and provide accurate information to the customers
Ensure to attend customer call backs/complaints, negative feedbacks/requests within the service standards
- Collect new and update existing contact information in the system after validating with the customer
- Forward customer requests to relevant departments if and when necessary
Qualifications:
Minimum 2 years work experience in call center, preferably in insurance or banking sector
- A sound educational background with good A/L results
Strong communication skills in English and Sinhala (Tamil would be an added advantage)
- Good interpersonal skills
Strong relationship management skills with the customers
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