Junior executive/ Executive - call centre
Customer Service / Public Relations / Call Center
About the Employer
- AIA Insurance Lanka Limited
Sri Lanka
Job Description
Roles and Responsibilities
- Answer inbound calls and provide accurate information to customers.
- Lopjobs.ik
- Ensure to attend customer call backs/complaints/negative feedbacks/requests within the service standards.
- Collect new and update existing contact information in the system after validating with the customer.
- Forward customer requests to relevant departments if and when necessary and follow up until it is completed.
Candidates are required to have:
- A sound educational background with good A/L results
- Minimum 2 years experience in call center, preferably in Insurance and Banking sector
- Excellent communication skills in both English and Sinhala Languages
- Ability to speak Tamil would be an added advantage
- Strong relationship management skills
If you are interested, send your CV to [email protected]
[AIA-INTERNAL]
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2021
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