Reservations Executive/ Interns - Reservation & Social Media
Hotel / Hospitality / Tourism / Leisure
About the Employer
Job Description
COLLECTION
At W15 Collection, we're dedicated to transforming moments into unforgettable experiences. Our boutique properties combine luxury service with sophisticated cuisine for a flawless escape. We seek remarkable individuals to elevate our operation. Join us in crafting extraordinary moments.
Reservations Executive
RESPONSIBILITIES
- Handle all Reservation inquiries received online or via Telephone in a friendly,
- efficient and prompt manner
- Ensure all Reservations are recorded and entered, following Standard Company Procedures
- Maximize conversion of inquiries and maintain relationships with guests by communicating in a clear, friendly and polite manner
- Provide timely updates to the management and colleagues regarding reservations
- Coordinating daily with on-site teams
- Responding to Social Media inquiries
- Sending out general emails that include Special Offers to travel agents, and guest database Other duties as assigned by management
KEY REQUIREMENTS
- A minimum of 2 years of experience in a similar position in the hotel sector is mandatory Successfully completed O/L s and A/Ls
- Excellent phone etiquette and verbal communication skills
- Proficiency in English
- Strong computer proficiency and email communication skills
- Attention to detail and the ability to resolve customer issues
Interns - Reservation & Social Media
Customer-service experience.
- Excellent written and verbal communication skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Proficient in microsoft office.
- Sound knowledge in social media platforms.
- Flexible working hoursAbility to work during weekends and holidays
MULBERRY
Unity HQ
PLAZA
LANER REALTY
RESIDENCE
STERADIAN CAPITAL
COLOMBO
Send your CV to: [email protected]
Please state the post you are applying for and the Expected Salary scale in the email's subject line. Please forward your detailed CV by email indicating the position in the subject line.
