Job Description
MOBIZZ
WE ARE HIRING!
CUSTOMER SUPPORT EXECUTIVE
REQUIREMENTS:
Colombo - 05
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Previous experience in technical support or customer service role within the IT industry preferred.
Strong understanding of computer systems, networks, and software applications.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
- Problem-solving mindset with the ability to think analytically and troubleshoot issues systematically.
- Proficient in use of word processing, spreadsheet & presentation software, internet, email & internet communication channels requests to the appropriate product groups.
Ability to engage with customer in solving their technical & operational support requests.
RESPONSIBILITIES:
Handling help desk escalating & coordinating with technical teams. Following troubleshooting guidelines and reporting related statistics.
Engaging in system & service monitoring activities entrusted to the helpdesk.
Following up on outstanding request and ensure timely resolution.
- Recording & Updating support request information in the customer care system.
- Resolving / troubleshooting level 1 service request and direct complex request to the appropriate product groups for resolution Following up on the progress of support request through emails or verbally.
- Perform duties in a PCI – DSS certified environment operating 24x7x365 on shift basis.
Salary Negotiable
Send your Updated CV:
More Information-076 7626 770 / 0114 385 431
