Job Description
Customer Support Specialist (Contract Basis)
We create and nurture innovative spaces that give our customers more than what is expected, and we exist to see them live life to their fullest.
John Keells Properties leads the charge in the property development and real estate sector in Sri Lanka, with a significant portfolio of real estate in Colombo and the suburbs.
John Keells Properties requires the services of a Customer Support Specialist to work for its iconic apartment project TRIZEN.
Job Profile
- Develop an understanding of our smart home products, features, and compatibility requirements to effectively address customer inquiries and concerns.
- Escalate complex technical issues to the appropriate internal teams for further investigation and resolution, ensuring timely follow-up and updates to customers.
Collaborate with other teams to ensure a seamless handover process.
Personal Profile
Part or Fully qualified with a Degree or a Professional Qualification.
Basic to intermediate IT knowledge, especially in smart home technologies.
- Exceptional customer handling skills with a friendly and approachable manner.
- Excellent communication skills, both written and verbal.
- Should be a team player with a positive attitude and the ability to work independently with minimum supervision.
If you are confident that you possess the above requirements, send in your CV to [email protected] mentioning the position applied for on the subject line of the email.
JOHN KEELLS
The John Keells Group is an equal opportunity employer and we invite applications from all. [email protected]
