Call Center Manager - Pepiliyana
Customer Service / Public Relations / Call Center
About the Employer
Job Description
MEDIHELP HOSPITALS
MEDIHELP
HOSPITALS
The Largest and Primary Healthcare Network in Sri Lanka
Medihelp Hospitals is one of the fastest growing, leading private healthcare providers in the country with 18 Hospitals / primary care centers in Western province. We have the following vacancy for passionate, hardworking professionals to be a part of our organization.
CALL CENTER MANAGER - PEPILIYANA
Are you an experienced and dynamic individual looking for a leadership position? Medihelp Hospitals chain is currently seeking a dedicated Call Center Manager to join our team!
Responsibilities
Responsible for overall performance of the contact center.
Ensuring efficient and effective communication with customers.
- To provide accurate information about services and specialist consultant.
- Lead a team of dedicated call center agents and monitor performance metrics.
- Implement strategies to improve overall customer satisfaction.
- Achieve KPI targets and business goals related to call center operations.
Qualifications / Experiences
Degree or equivalent qualification in Business Administration or relevant field. Solid understanding of call center performance measuring and reporting. Proficient in MS Office and call center equipment/systems.
Outstanding communication and interpersonal skills.
Excellent organizational and leadership skills with a problem-solving ability.
Experience in the healthcare industry will be an added advantages.
- Proven track record in call center management.
We offer an attractive remuneration package based on individual experience and skill level. If you are interested in a challenging and rewarding career with us, please email or WhatsApp your resume within 14 days of this advertisement by mentioning the position applied in the subject line.
077 966 62 45
MAKE A DIFFERENCE WITH A CAREER IN
HEALTHCARE
medihelp lk
