Executive - Loyalty & CRM
Customer Service / Public Relations / Call Center
About the Employer
- Softlogic Holdings PLC
Sri Lanka
Job Description
BE A PART OF A WINNING TEAM
The Softlogic Group is a diversified conglomerate employing over 11,000 employees in both Sri Lanka and Australia with an annual turnover of more than LKR 100 Bn. The Group is entrenched in leading growth sectors of the economy including Retail, Healthcare, Financial Services, Leisure and Property, Automobiles and ICT.
An exciting opportunity to work with the Softlogic Group Loyalty & CRM team! Softlogic ONE Loyalty Rewards program is Sri Lanka's first and only premier loyalty program which offers an unparalleled diversity of rewards across key sectors of the Softlogic Group.
We are looking for an Executive - Loyalty & CRM to play a key role in driving our consumer strategy and targeted campaigns.
JOB PROFILE
topjobs.lk
- The role is within the Loyalty and CRM function of Softlogic One, the Softlogic Group's Loyalty Rewards Program. The candidate will be required to work cross-functionally with IT, Operations and the Marketing teams of Softlogic Group Companies to formulate and implement loyalty strategies and initiatives.
- The candidate will need to assist in the delivery of the Loyalty Rewards Program across current and future sectors of the group, including Fashion, Supermarkets, Consumer Electronics, Furniture, Restaurants, Healthcare, and Insurance.
- Should be passionate about delivering the best experience for our customers whilst leveraging new technologies to drive loyalty and competitive advantage.
- Effectively explore all opportunities of enhancing customer experience and retention by improving our customer loyalty base through accurate customer database audits.
- Conducting periodic training to outlet staff to ensure competency across the board about the loyalty processes and standards.
- Assisting with marketing campaign-related activities of the Loyalty Rewards Program.
- Monitoring outlet KPIs.
- Assisting with customer communication tools/systems to communicate offers.
- Maintain customer confidence by keeping information confidential.
- Establish and maintain strong working relationships with multiple teams and stakeholders.
QUALIFICATIONS / EXPERIENCE
2 years' experience in a CRM or Loyalty based role.
Experience in developing and improving Loyalty business processes to increase program efficiency.
- University Degree holder in Business or Marketing.
- SKILLS
- Demonstrate the ability to successfully coordinate multiple projects.
- Excellent time management and organizational skills, with the ability to plan and prioritize tasks.
- Excellent interpersonal skills, analytical and written/verbal communication skills.
- Proactive, enthusiastic and motivated with a flexible attitude towards work.
- Strong attention to detail and problem-solving skills.
- A creative mind with the ability to suggest an improvement.
Competent in working with MS Excel.
Ability to perform duties effectively with minimum supervision and guidance.
If you are interested in this role please send your CV with a passport sized photograph and contact details of two non-related referees to [email protected]
Please indicate the position in the subject column when you are applying. An attractive remuneration package with pleasant working environment, excellent opportunities for career development is on offer for the correct candidate.
S softlogic
