Job Description
WE ARE
HIRING
Tech Services Lead - T2
RRD is a leading global provider of multichannel business communications services and marketing solutions. RRD offers a comprehensive portfolio of capabilities, experience and scale that enables organizations around the world to create,
manage, deliver, and optimize their marketing and business communications strategies.
Meritocratic culture
32,000 EMPLOYEES
28 COUNTRIES LOCATIONS
Continuous learning environment
Exposure to global best practices
Fun work-place
JOB POSITION: TECH SERVICES LEAD-T2
ROLE DESCRIPTION
- Understanding the pattern and category of tickets, people productivity, SLA Management, DSAT assessment, Reopened tickets, Random validation of resolution notes and customer visible column updates, etc.
- Recognizing the team members with Rewards on a timely basis.
- Should support to IT Technology Partners with necessary assistance
- Responsibility to handle the attendance closure, shift roster & crisis management
- Ability to handle Information Security and Business Continuity requirements
- Organizing Monthly meeting with team members
Reports and Records Managements
QUALIFICATIONS
- BScin Computer Science / Information Technology or relevant qualification from a recognized university.
- Certifications in Microsoft Certified Systems Engineer, CCNA, Information Technology Infrastructure Library will be added advantages.
- SKILLS REQUIREMENT
- Minimum 6-8 years of experience in the similar capacity
- Adaptability/Flexibility Exposure to handling incidents and/or service requests related to Google Workspace, Office 365 and Adobe Cloud Products
- Highly self-motivated and directed with keen attention to detail
- Excellent communication skills
Please send your resumes to [email protected] or Click here to apply