Call Centre Associate (Junior Executive)
Customer Service / Public Relations / Call Center
About the Employer
Job Description
HNB General Insurance
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Job Role:
- Expertly manage both inbound and outbound calls while promptly addressing and intimate claims of HNBGI Contact Centre.
- Proactively identify and address customer needs, ensuring clarity of information and striving for first-contact resolution to enhance customer satisfaction.
- Exceed customer expectations by consistently providing personalized and attentive service, demonstrating a willingness to go above and beyond.
- Demonstrate exceptional customer service through empathetic interactions and adept problem-solving abilities, fostering positive customer relationships.
- Effectively juggle multiple tasks and prioritize workload to maximize efficiency and productivity.
- Actively engage in continuous training and professional development opportunities to stay abreast of industry trends and enhance skills for delivering top-notch customer service.
Job Pre-Requisites:
- Completion of G.C.E. A/L Examination
- Previous experience in the insurance industry or customer service would be an added advantage.
- Proficiency in English and Sinhala is a must.
- Willingness to work on a shift basis to support the 24/7 operations.
- Ability to communicate in Tamil would be an added advantage.
If you believe you are the right person we are looking for, forward your complete resume together with contact numbers and the names of two non-related referees to reach us within 10 days of this advertisement by email to [email protected] (State the position applied on the subject line)
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