Job Description
n*able
WE ARE HIRING
Associate - IT Operations
As an associate the candidate is monitoring and maintaining the local, cloud and network infrastructure systems and 1st level application support within the organization. In a technical support role, which is vital to the ongoing operational efficiency of the company.
JOB RESPONSIBILITIES
- Responsible for the maintenance, configuration, and reliable operation of computer systems and network.
- Diagnose and solve hardware, software & network malfunctions within the defined SLA.
- Create and manage users in O365 & Azure ID.
- Maintain and manage IP devices such as IP Cameras, IP Access control.
- Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues.
- Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
- Collaborate and coordinate with departments and support functions for interventions.
- Testing, evaluating, and implementing new technology solutions.
- Liaising with third party service providers for hardware and software purchasing.
REQUIREMENTS
- Following a bachelor's degree / Higher Diploma in IT or related field from a recognized university.
- 02+ years' experience in a similar capacity.
- Excellent communications skills in English (Verbal and Written)
- Experience in network, and system administration and endpoint management.
- Working knowledge in Azure and AWS.
- Expertise in Microsoft related applications (0365, Teams, Share Point, Etc.)
- Knowledge in IT operations best practices
- Fair knowledge in any programming language, scripting and automation tools will be an added advantage.
ABOUT US
Since our inception in 2008, N-able has been at the forefront of delivering innovative and reliable IT solutions that empower businesses for success. With a foundation rooted in Sri Lanka, we have grown to encompass a global presence, operating in Singapore, Bangladesh and beyond.
We driven by a team of over 250 experienced IT professionals & engineers who are backed by a wealth of expertise. We deliver cutting-edge projects that cater to a diverse portfolio of clients, ensuring that every service we provide is top-notch & dependable.
APPLY NOW
Email your resume to [email protected] or visit our website www.n-able.biz/careers
Contact Information:
No. 36, Bristol Street, Colombo 01, Sri Lanka.
+94 114 625 000 | www.n-able.biz
