Para Consultant - Customer Service & Operations
Customer Service / Public Relations / Call Center
About the Employer
Job Description
medfuture
- Para Consultant
- Customer Service & Operations
- Location: Colombo 07 | Onsite
- Salary: LKR 65,000.00 to 75,000.00
- Shift Hours: 05:00 AM to 01:30 PM or 06:00 AM to 02:30 PM
- Holiday Calendar: Australian
Job Description
As a Para Consultant (Customer Service & Operations) within our recruitment agency, you will be an integral part of the team, providing essential support to the main recruitment consultant and the recruitment desk. Your primary responsibilities will revolve around ensuring smooth operations, excellent customer service, and adherence to compliance standards.
Key Responsibilities
- Payment Management: Follow up on payments with clinics promptly, ensuring timely processing and resolving discrepancies or queries. Maintain accurate records of payments and invoices.
- Client and Candidate Communication: Engage with clients and candidates through phone calls and emails to provide updates, gather feedback, and address any queries or concerns they may have.
- Compliance Documentation: Ensure all compliance documentation and procedures are meticulously maintained and up to date. Verify the completeness and accuracy of documents related to client and candidate onboarding.
- Onboarding Support: Assist in the onboarding process for clients and candidates by preparing necessary paperwork, facilitating document collection, and ensuring compliance with regulatory requirements.
- Payment Collections: Manage payment collections from clients, including invoicing, tracking, and reconciling accounts. Handle debit and credit management tasks efficiently, ensuring accurate financial records.
- Finance Collaboration: Work closely with the finance department to send payment reminders, resolve billing issues, and ensure timely payment processing. Coordinate with finance for any necessary adjustments or clarifications.
- Customer and Client Compliance: Handle customer or client compliance matters efficiently, addressing any issues or concerns raised and ensuring adherence to regulatory standards and internal policies.
- Feedback Collection: Collect feedback and testimonials from candidates and clients to assess satisfaction levels and identify areas for improvement. Utilize feedback to enhance service quality and client satisfaction.
Requirements
- Previous experience in customer service, operations, or administration, preferably within the recruitment industry.
- Excellent English verbal and written communication skills, with the ability to engage professionally with clients and candidates.
- Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
- Proficiency in basic finance and accounting principles, including invoicing, payment processing, and reconciliations.
- Knowledge of compliance regulations and documentation procedures is desirable.
- Ability to work independently and collaboratively within a team environment, demonstrating adaptability and flexibility to meet changing priorities.
- A bachelor's degree in business administration, human resources, or a related field is advantageous.
To Apply
If you believe you are the right fit for this role, please send your resume along with non-related references and a tailored cover letter outlining your qualifications and interest in the position to [email protected]. We look forward to reviewing your application and potentially welcoming you to our dynamic team at Medfuture.
