Job Description
WE ARE HIRING
IT SUPPORT DESK COORDINATOR
ENEXE
ENEXE (PVT) LTD is a leading IT services company dedicated to helping businesses thrive in the digital age. With a team of highly skilled professionals, we deliver innovative solutions tailored to meet the unique needs of our clients. From Hardware Maintenance, Managed Services, and Staff Augmentation we provide comprehensive services that empower organizations to achieve their goals efficiently and securely.
Our innovative and growing company is searching for experienced Candidates for the position of IT Support Desk Coordinator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities:
- Answer, evaluate, and prioritize requests for assistance via telephone, email, and in person.
- Respond promptly to technical issues as they arise to ensure minimal disruption for our users.
- Provide regular updates to customers to ensure their satisfaction throughout the resolution process.
- Initiate contact with customers, escalate issues when necessary, and work with appropriate parties to resolve incidents efficiently.
Qualifications:
- IT Degree/Diploma required
- Strong communication skills, both written and verbal.
- Ability to prioritize tasks and manage time effectively in a dynamic environment.
- Technical proficiency and problem-solving skills.
- Experience in customer service or technical support preferred.
- Preferred female candidates residing close to Colombo
If you are interested in joining our team, please forward your CV and e-mail [email protected]
