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IT Services Company | Colombo
eNerds is a leading Managed IT Services company based in Sydney, Australia. We are looking for a qualified and experienced IT Engineer, Service Desk Engineer or similar to fill the role of Level 2 Service Desk Engineer for eNerds Colombo office. Salary negotiable based on experience.
The Company
eNerds provides outsourced Managed IT Services to businesses with 10-250 staff in Australia, and has offices in Sydney (HQ), Melbourne, Brisbane, and Colombo. We have won SMB IT Partner of the Year 7 out of 8 years at the ARN ICT Industry Awards from 2015 to 2022. The services we provide include Managed IT Support, Consulting, Cloud, Internet, Telecommunications and Procurement. The key technologies used and supported include Microsoft, VMware, Cisco, FortiNet, StorageCraft Ubiquiti, Dell & HP.
The Role
The role will require you to perform the following duties:
The working hours are in 2 shifts (4am - 1pm and 5am - 2pm, with a 1 hour earlier start Oct-Apr for AU Daylight Savings), Monday to Friday, includes home pick up in the morning, when travel to the office is required. Remote work arrangements will be made where necessary.
Employee Group Benefits
Who will this suit?
This position suits someone technical looking for a step up with more responsibility, someone who has studied or worked in an English speaking country or worked for a similar company in Colombo providing IT services to, or, for Western businesses. Age 22-35 will suit.
There are opportunities to grow your career and climb the ranks of the Service Desk through superior customer service and ticket completion.
How will you be successful?
You will be successful if you have strong technical skills, good English skills, proven multi-tasking skills and importantly 2-3 years prior Service Desk experience.
Technical Skills Required
'Must have' Commercial Requirements
Useful Knowledge/Experience
English Skills
You must have excellent English skills and strong verbal & written communication for this position.
Selection Process
Selection process includes Technical/Practical Test, Phone/Voice Interview & In-person Interview.
How to Apply (Email)
1. Please email your Cover Letter & CV to [email protected] and quote “Level 2 Service Desk Engineer - Sri Lanka" in the subject line.