Job Description
SAHL HOLDINGS
E-commerce Associate (Gemstones and Jewellery)
About Us
We are looking for an E-commerce Associate to join us full-time into our Sales and Marketing Team. The role involves creating, updating, and maintaining product listings, managing promotional campaigns within the seller platform, and providing customer support. This position will work cross functionally with our Sourcing/Manufacturing, Pre-Marketing (Grading & Photography), and Logistics Teams.
The role/responsibilities
- Decide on suitable products for the relevant marketing channel in question, categorize them appropriately, and ensure those products are uploaded with full details (photos, videos, description, price)
- Constantly review uploads/listings to ensure accuracy and quality in photos, videos, descriptions, promotional tags/keywords, and prices (QA)
- Utilize channel/platform tools to promote products and manage ad campaigns regularly
- Assist customers with purchasing and answer any queries they might have
- Liaise with production staff to design and manufacture bespoke jewellery
- Measure and monitor key metrics related to the sales channel and take action to improve channel performance
- In addition, you will perform other ad hoc tasks to support day-to-day web merchandising, marketing projects and overall ecommerce business operations
Requirements
Strong interest in sales/marketing, ecommerce, and gems and jewellery
- A/L passed (a relevant diploma/degree is a plus)
- Computer literacy (Excel, Word, Browsers)
- Excellent interpersonal and communication skills
- Excellent analytical skills, attention to detail, and organizational skills
- Extremely patient and self-disciplined
- Problem solver and self-starter with ability to take initiative and work independently
- Ability to learn new things quickly
- Experience in sales, marketing, gems and jewellery will be a plus
What you can expect from us
You will be provided with all the essential knowledge to do your job effectively in a beautiful and professional work environment. You will be taught the basics on gemstones, jewellery, international shipping, payment processing, manufacturing, and customer service in your first few weeks. You will thereafter be expected to learn on the job. There will be a performance management strategy that involves a scheme of targets and incentives
Compensation
Base (LKR50,000) and performance related bonuses available
Location
Rajagiriya
Hours
Mon-Fri 8.30am-5.30pm
Sat 8.30am-1pm (Simple replies to customers are expected during out-of-office hours)
How to apply
Send your CV and a cover letter to [email protected]
