Job Description
MiCRO
CARS LTD
Micro Cars, a pioneer in vehicle assembly in Sri Lanka, engaged in facilitating safe and efficient modes of transport to all, is firmly committed to the slogan "Our National Pride".
To further our growth we seek team members for the below post of:
Call Center Executive - Female
Your main responsibilities are:
Communicate with customers through phone, email, and chat
Maintain an empathetic and positive attitude towards customers
Respond promptly and professionally to customer inquiries
Acknowledge and respond to customer complaints
Communicate and coordinate with management and colleagues as necessary
Ensure customer satisfaction
Document customer bookings accurately
Keeping to KPI's and deliverables
Requirement from applicants:
Good command of English writing and speaking
Excellent customer service skills and telephone etiquette
Computer literacy - MS Office, Email, Internet proficiency
G.C.E A/L Qualifications
At least 2 years' experience in a similar capacity is preferred
Female below 30 years
Professional qualifications in a related field will be an advantage
Suitable qualified applicants may forward CVs to:
Applicants are kindly advised to mention the position applied for in the subject line of the emails.
