Head of Business Development & Client Success
Sales / Marketing / Business Development / Merchandising
About the Employer
Job Description
HEAD OF BUSINESS DEVELOPMENT & CLIENT SUCCESS
- NEW CUSTOMER ACQUISITION:
- Develop and implement strategies to identify and target potential clients in line with the company's business objectives.
- Lead the business development, prospecting, pitching, and closing new business opportunities.
- Build and nurture relationships with key decision-makers and stakeholders to generate new leads and partnerships.
- Collaborate with marketing teams to optimize lead generation activities, including campaigns, events, and networking opportunities.
- Monitor industry trends and competitive activities to identify opportunities for market expansion and customer acquisition.
- REVENUE GROWTH:
- Drive revenue growth through effective sales strategies, upselling, and cross-selling initiatives.
- Set revenue targets and develop actionable plans to achieve them, leveraging a combination of new client acquisition and organic growth within existing accounts.
- Develop pricing strategies and negotiate contracts to maximize profitability while ensuring value delivery to clients.
- Analyze sales performance metrics and adjust strategies as needed to meet revenue goals.
- Work closely with finance and operations teams to optimize revenue forecasting and budget allocation.
- SALES PIPELINE MANAGEMENT:
- Build and maintain a robust sales pipeline by managing lead generation, qualification, and conversion processes.
- Strategic Partnerships and Alliances:
- Identify and cultivate strategic partnerships and alliances that contribute to new customer acquisition and revenue growth.
- Collaborate with third-party vendors, resellers, and distributors to expand market reach and access new customer segments.
- Negotiate partnership agreements and manage ongoing relationships to drive mutual business objectives.
- Client Relationship Management:
- Oversee client success and satisfaction across all accounts.
- Act as a primary point of contact for key clients, ensuring their needs are met and issues are resolved promptly.
- Collaborate with internal teams to ensure timely delivery of services and solutions.
Requirements
- Minimum of 5 years of progressive experience in business development, sales, or client management roles, with at least 2 years in a senior position.
- Demonstrated success in acquiring new customers, driving revenue growth, and managing client relationships within a B2B environment.
- Deep understanding of the digital/advertising/media industry landscape, market trends, and competitive dynamics will be an added advantage.
- Strong leadership skills with the ability to inspire, mentor, and motivate a diverse team of business development and client success professionals.
- Exceptional interpersonal and communication skills, with a focus on building and maintaining long-term relationships with key clients and stakeholders.
- Proven ability to understand client needs, anticipate challenges, and deliver innovative solutions to enhance client satisfaction.
- Solid understanding of sales processes, pipeline management, and revenue forecasting.
- Experience in setting and achieving revenue targets, optimizing pricing strategies, and driving profitable growth.
- Ability to negotiate and manage complex partnership agreements that align with business objectives.
EMAIL YOUR CV TO
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HEAD OF BUSINESS DEVELOPMENT & CLIENT SUCCESS
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