Deputy Manager - Customer Relations
Customer Service / Public Relations / Call Center
About the Employer
Job Description
MBSL
Insurance Co. Ltd.
MBSL Insurance Company Limited (MBSLI) is a subsidiary of Merchant Bank of Sri Lanka & Finance PLC which is subsidiary of Bank of Ceylon, the largest state bank in Sri Lanka. MBSLI, powered by its parent company is now geared to mark an unprecedented success in its journey of insurance with a strong dedicated team to assure all stakeholders an unparalleled reputation in reach of highest expectations.
At present, the Company is in a rapid expansion process. To steer our expanding operation, we are in search of suitable candidates with proven track records for the following position. You are invited to witness the success story of MBSLI and drive the company to greater heights. If you feel that you are the ideal candidate, join hands with us!
DEPUTY MANAGER - CUSTOMER RELATIONS
We are looking for young, dynamic, energetic and self-motivated team player who is willing to pursue a career in insurance and customer relations. Here's your opportunity to join the winning team and achieve greater heights in your profession.
Key Job Role & Responsibilities:
- Responsible to uphold all corporate image of the company through all business communication of call-centre operation
- Handling and following up customer feedback through a professional communication model as per company's pre-determined policies and procedures, to provide effective solutions
- Building a well-trained and professional call-centre team to coordinate and collaborate with internal and external customers professionally to resolve complex customer demands
Profile:
- Follow strict time-lines in resolving and administrating the inquiries, for the convenience of the customers Facilitate and recommend to the next level of management remedies and process improvements with regard to motor underwriting, claims, auditing and dispute settlements
- Monitor the day to day performance of the company's customer care operation (including call-centre operation) and make necessary changes for improvement through regularly evaluating statistics Coordinate and liaise with IRCSL and Insurance Ombudsman if the need arises in settling customer concerns Ensure timely resolution and response to complaints in accordance with agreed timescales and company procedures
- A degree or an equivalent professional qualification from a recognized university in Marketing, Business Management, Communication
- Minimum 3 to 4 years experience in Customer Relations Management or relevant field
- Excellent written and verbal communication skills in English/Sinhala
- Self-motivated with strong interpersonal skills
- Ability to work under pressure with minimum supervision
- Sound analytical, negotiation, problem solving and collaboration skills
- Location: Colombo (Head Office)
Attractive remuneration packages with other fringe benefits will be offered to right candidate who meets the Qualification, Experience and other assessment factors.
Suitable candidates are requested to send CVs stating two non-related referees by email [email protected] or to below mention postal address by post within 10 days of this advertisement.
Only shortlisted candidates will be notified.
Human Resource Department
MBSL Insurance Company Limited
No. 519, T. B. Jayah Mawatha, Colombo 10
Web: www.mbslinsurance.lk
