Job Description
Call Center Executive
The Role
- Answering inbound calls and assisting customers who have particular inquiries or questions
- Providing individualized customer service of high-standard professional level
- Building the interest of customers in the products and services offered by the organization
- Updating the existing database with any modifications or changes and the present status of the customers or prospective customers
- Assisting customers of communication-based organization with service queries and problems
- Handling customers directly either by electronically, or telephone and responding to customer inquiries and questions promptly
- Checking lines and categorizing the problems and issues of the customers
- Determining problems or issues in queries or complaints handling nature and proposing solutions for enhancements
The Profile
- Experience as a call center agent
- Ability to understand and grasp basic customer information
- Ability to handle diverse people
- Excellent communication, customer service, interpersonal, and typing skills
- Speaking three languages will be an added advantage
If interested email your resume to [email protected]
