Service Manager (Home Appliance & Consumer Electronics)
About the Employer
Job Description
Home of the world's greatest
Telesonic
Comfort. Convenience. Care
Telesonic Lanka, one of the leading home appliances, consumer electronics, and after-sales service providers, is seeking a suitably qualified candidate for the following position to strengthen the after-sales service department of the home appliances division.
We offer a learning culture that facilitates self-development and career growth in a pleasant, yet challenging work environment. If you are convinced that you are an asset to our team of professionals, this is your opportunity.
SERVICE MANAGER HOME APPLIANCES & CONSUMER ELECTRONICS
Key Responsibilities
- Lead and manage the service team, including technicians and customer support staff & external service franchisee network.
- Develop and implement strategies to optimize service efficiency and effectiveness. Monitor service metrics and KPIs to ensure departmental goals are met.
- Supplier communication, defect ratio analysis, warranty claiming & managing spare part requirement.
- Implement and maintain high standards of customer service.
- Collaborate with technical teams to ensure continuous training and skill development for service technicians.
- Implement streamlined processes to enhance efficiency and reduce service turnaround times.
- Manage spare parts inventory and ensure availability for timely repairs.
Qualifications
- Bachelor's degree / NDT / HND qualified in Electrical/Electronic Engineering, or a related field.
- 3-5 years Proven experience in service management within the consumer electronics, home appliances industry.
- Exposure & experience working with ERP team & service-related system integrations. Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Problem-solving and decision-making abilities.
The successful candidates would be offered an attractive remuneration package with other benefits based on qualifications and work experience. Please send your resume together with details of two non-related referees and stating the job title applied, within 14 days of this advertisement to the address below or email to [email protected].
Human Resource Department
Telesonic Lanka
No.18, Daisy Villa Avenue, Colombo 04.
Telesonic
Comfort. Convenience. Care
