Consumer Care Agent - Rathmalana
Customer Service / Public Relations / Call Center
About the Employer
Job Description
WE ARE HIRING CONSUMER CARE AGENT-RATHMALANA
Unlock Your Potential in Customer Experience!
Energize your career journey with us and thrive as you learn, grow, and make a lasting impact.
ABOUT US
At Cargills, we are not just a Company; we are a cornerstone of Sri Lanka's vibrant economy. With a heritage spanning over 180 years, we have continuously evolved to become a leading force in multiple industries, including Retail, FMCG, Restaurants, Financial Services, Agribusiness, Cinemas, Hospitality, and Real Estate. Built on a strong foundation of values and ethics, we have spread our reach across Sri Lanka, with investments and operations that touch the lives of millions of consumers, farmers, and entrepreneurs on a daily basis. We are committed to leveraging technology to enhance operational excellence, create sustainable markets, and foster employment opportunities, all whilst actively engaging in initiatives that uplift communities and protect the environment to build a brighter future for all.
THE JOB ROLE?
- Provide exceptional service to 'Cargills Online' and group call center customers via phone, email, and chat.
- Efficiently handle consumer orders, returns, and operational requests.
- Promptly address and resolve consumer requests & complaints with professionalism.
- Build trust-based relationships by understanding consumer needs and obtaining feedback to make improvements.
- Maintain confidentiality & accurate consumer records.
- Work collaboratively with other teams.
- Go the extra mile and exceed customer expectations to deliver delightful experiences and create moments of happiness in order to keep consumers satisfied.
IS THIS YOU?
- Passionate about Sri Lanka; you're committed to making a positive impact for our Country and its people.
- Completed GCE Ordinary Level (OLs) and Advanced Level (ALs). (School leavers are encouraged to apply).
- Should be able to work on a shift/roster basis with 2 days off per week (which includes weekends).
- Good IT literacy skills (MS Office package & Microsoft 365 applications)
- Genuine passion for consumer assistance and satisfaction
- Good written and verbal communication skills in at least two languages (English, Sinhala, Tamil).
- Able to work in person from the Consumer Care Call Center in Rathmalana
- Demonstrate positive behavioral skills of Cargills Values: Customer Centric, Accountable, Respect, Green, Innovative, Love, Lead & Serve the Nation.
WHAT'S IN IT FOR YOU?
- Highly attractive remuneration & health insurance.
- Complimentary meals.
- Career advancement opportunities.
- Exposure to working with talented professionals throughout the Cargills Group.
- Employee engagement programs, special learning & development programs and other benefits.
IF YOU ARE READY TO TAKE UP THE CHALLENGE, Apply Now! Share your updated resume with [email protected]
SINCE 1844
Cargills
