Customer Service Associate -CARGO
Customer Service / Public Relations / Call Center
About the Employer
Job Description
NAAC
North American Aviation Group Inc
CUSTOMER SERVICE ASSOCIATE - CARGO
Responsibilities
- Provide prompt and professional assistance to customers regarding cargo inquiries, bookings, and shipments.
- Handle inbound calls, emails, and other communication channels to address customer queries and resolve issues effectively.
- Coordinate with internal departments such as operations, sales, and finance to ensure smooth cargo handling and timely delivery.
- Assist in tracking and tracing shipments, updating customers on shipment status, and providing relevant documentation as required.
- Maintain accurate records of customer interactions, transactions, and cargo-related data in our systems.
Requirements
- G.C.E. O/L
- High school diploma or equivalent; additional education or training in logistics, customer service or related fields will be an added advantage.
- Proven experience in a customer service role, preferably in a cargo, freight, or transportation environment.
- Strong communication skills, both verbal and written, with the ability to effectively communicate complex information.
- Familiarity with cargo handling procedures, shipping documentation, and logistics terminology.
- Proficiency in computer applications such as CRM software, Microsoft Office Suite, and email.
- Excellent problem-solving abilities and attention to detail.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Team player with a positive attitude and willingness to learn and grow.
Apply now by sending us your resume to [email protected] within 07 days from the date of this advertisement. For more details contact 0112577616.
Human Resources
North American Aviation Group Inc.
No. 61, 3/1, Third Floor, Ananda Coomaraswamy Mawatha, Colombo 03
