Job Description
OSCAR WYLEE
NOW HIRING
Customer Service Executive
CLOUD ATLANTIC
AU$ 100 m turnover business
International exposure
Company supplied laptop and working from home allowance
1 portolo or t
About Cloud Atlantic
- Established in 2021, Cloud Atlantic has been supporting a successful well-established portfolio of SAAS and retail businesses across Australia, New Zealand and South-East Asia.
- We offer competitive salaries and benefits, including flexible work arrangements, a monthly allowance to offset costs of working from home and comprehensive medical insurance options.
- If you're looking for a challenging and rewarding career in a fast-paced and dynamic industry, apply today and become a part of our talented team at Cloud Atlantic.
About the role
We are seeking a dynamic and knowledgeable individual to join our team as a Customer Service Executive. In this role, you will be assisting customers who contact us via online communication channels and provide support to our sales staff who work in our optical stores. Your expertise will be crucial in providing exceptional service and ensuring customer satisfaction.
The core responsibilities include
- Responding to customer online inquiries and provide guidance on our optical products and services.
- Responding to internal operational inquiries from our store-based workers about orders and other sales related activities.
- This role requires a person who is available to work on weekends and outside normal business hours to ensure our stores are supported when they are working.
About the person
- Strong understanding of retail/shop sales environment, preferably in optics.
- Prior customer service experience in a retail or hospitality environment.
- Fluent in written and spoken English.
- Excellent problem-solving abilities and attention to detail.
- Strong computer software use skills.
- Ability to work effectively in a fast-paced environment and adapt to changing priorities.
- Flexibility to work on a shift basis, including weekends.
If you are interested in joining a growing global network of optometry service providers, please apply. We look forward to reading your application. Due to the high volume of applications we typically receive for our roles, we are only able to respond to shortlisted applications. However, by applying for this role, you will have joined our talent community which will enable us to consider you for other opportunities.
APPLY NOW
©2022 CLOUD ATLANTIC. ALL RIGHTS RESERVED. Due to the high volume of applications for our roles, we will respond only to candidates that have successfully progressed to the first stage of meeting with a member of our team.
