Customer Communications Executives
Customer Service / Public Relations / Call Center
About the Employer
Job Description
LEVEL UP!
WE ARE ON THE LOOKOUT FOR
CUSTOMER COMMUNICATIONS EXECUTIVES
Who we are
Hype Invention is one of the region's fastest-growing, creative, and data-driven marketing agencies. Operating under the Hype Insight group of companies and with a sole emphasis on global markets, our portfolio of clients spans Europe, Australia, and the United States.
What you will be doing
- Help build sustainable relationships and trust with customer accounts through open and interactive communication
- Meet customer service team targets and response time SLAs
- Champion proactive communication - reach clients before they reach us
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Be an effective liaison/communicator between clients + the delivery team
What you will need to be considered
- Proven customer support experience or experience as a Client Service Representative
- Capability to function well in a fast-paced and a high-pressure work environment.
- The ability to handle multiple tasks, to prioritize those tasks and meet deadlines.
- Excellent English communication skills (Written & verbal)
- Exposure in a similar role within an agency/agencies is preferred
If this sounds like you, please click here to send us your CV or scan the QR code below to let us know you would like to join the team!
SCAN THE CODE
AND APPLY!
HYPE INVENTION
Dynamic. Diverse. Dedicated
011 3461133 | 011 7699786
8th Floor, IBM Building II, Nawam Mawatha
hypeinvention.com
