Assistant Manager - Call Center
Customer Service / Public Relations / Call Center
About the Employer
Job Description
I-CUBE™ INTERNATIONAL (PVT) LTD
ASSISTANT MANAGER - CALL CENTER
Corporate Office: 349 3/1 Cotta Road, Rajagiriya
(Located in front of Rajagiriya main bus stand) Factory: 350/2 Himbutana Road, Mulleriyawa
i-Cube International (Pvt) Ltd., Corporate Office situated in Rajagiriya, engaged in manufacturing and distribution of paper rolls used in POS/Cash Registers/Billing Machines, Computer Continuous Forms, Barcode sticker labels & Printer ribbon cartridges, requires suitable candidates for the above position(s) on a permanent basis.
Job Profile
- Contribute to the smooth functioning of the sales division and assigned sales channel/area by
- Visiting customers to promote sales/resolve problems.
- Managing a team of tele-marketers and sales reps.
- Developing call scripts for tele-marketers.
- Intervene when tele-marketers cannot handle problems.
- Analysing & identifying lost sales opportunities.
- Monitoring & guiding the tele-marketers / Sales Representatives.
- Managing product portfolio and guiding staff to ensure sales from all products in the portfolio.
- Measuring daily target achievement of the Sales Staff.
- Gathering information on market prices and make pricing decisions accordingly.
- Assisting the sales staff to convert difficult customers.
- Carrying out advertising campaigns on social media.
- Conducting weekly individual meetings to ascertain progress of the sales team.
- Presenting performance of the sales team to the management.
Candidate Profile
- Should be an active person who is willing to visit customers.
- Ability to motivate people to thrive for performance.
- A friendly personality, having excellent verbal communication skills in English & Sinhala (ability to communicate in Tamil language would be an added advantage).
- Passionate about work, and be willing to work beyond standard working hours.
- Honest, reliable and loyal - team player and a positive thinker - in the age group of 30 to 45 years.
- Candidate should be able to multitask (efficiently work on a number of activities simultaneously).
- Work under pressure and guide the department to achieve targets and meet stringent deadlines.
Education and Qualifications
- Bachelor's or Master's degree (or equivalent) in marketing, business, or related field.
- 3-5 years' experience in the marketing field or at least three years' experience in a similar role.
- Proficiency with online marketing and social media strategy.
- Excellent communication, interpersonal, and customer service skills.
- Exceptional analytical and problem-solving skills.
- Ability work with an ERP/CRM software (SAP B1) - (Optional)
- Clear police & service records from previous organizations.
Attractive remuneration package is on offer for the right candidate.
If you are confident of the job profile and meet the requirements of the candidate profile together with educational requirements, please forward your resume either by post or email within 7 days of this advertisement to:
Human Resources Department:
i-Cube International (Pvt) Ltd.
349 3/1 Cotta Road, Rajagiriya
Phone 011 2157 645 / 076 3161 829
