Executive - Digital Customer Service
Customer Service / Public Relations / Call Center
About the Employer
Job Description
HUTCH
Hutch is a subsidiary of Fortune Global 500 conglomerate CK Hutchison Holdings (CKHH), which operates in 52 countries employing over 300,000 people.
Telecom operations of CKHH spans UK, Ireland, Austria, Sweden, Denmark, Italy, Hong Kong, Macau, Indonesia, Sri Lanka and Vietnam.
With our expansion plan and to reach new heights in a dynamic and rapidly evolving industry, we are now looking for an experienced, committed, and self-motivated individual to join our Digital Customer Service team.
Executive - Digital Customer Service
Key Responsibilities:
- Manage the Knowledge Portal and its content.
- Conduct User Acceptance Test (UAT) for all new products/changes.
- Manage the IVR (Interactive Voice Response) workflows and content.
- Preparation of Daily/Monthly and ad-hoc reports.
- Troubleshoot CRM (Customer Relationship Management) system functionality.
- Data analytics and MIS (Management Information Systems).
Qualifications & Experience:
- Minimum 2 years of experience in Digital/IT environments.
- Experience in CRM systems and other billing/operational tools.
- Advanced proficiency in Microsoft Excel.
- Mandatory: flexibility to work during overnight hours as and when required.
- Exposure to the telco industry would be an added advantage.
- A goal-oriented individual with the ability to work under pressure.
- Communication, presentation, and interpersonal skills.
Email us: [email protected]
or Apply via https://hutch.lk/careers within 7 days of this advertisement
HUTCHISON TELECOMMUNICATIONS LANKA (PVT) Ltd. No. 234, Galle Road, Colombo 04.
