Job Description
Mellow Hostel Ahangama is looking for a female Guest Relations Officer to join our team. The role involves assisting in the coffee shop as a cashier, with a strong focus on upselling and cross-selling to enhance sales of shop products. The successful candidate will also be responsible for providing exceptional guest relations at the reception, ensuring all visitors have a memorable experience.
WE ARE HIRING!
RESPONSIBILITIES
- Engage with Guests: Create a welcoming atmosphere for all guests, ensuring their experience is exceptional from start to finish.
- Personalized Service: Anticipate guest needs and provide personalized solutions to enhance their experience.
- Resolve Issues: Address and resolve guest concerns with professionalism and a positive attitude.
- Coordinate Activities: Organize and manage guest activities, ensuring smooth operations and satisfaction.
- Gather Feedback: Collect and analyze guest feedback to continuously improve our services.
Send your CV to:
GUEST RELATION OFFICER REQUIREMENTS
- Excellent Communication Skills: Ability to interact with guests in a friendly and professional manner.
- Problem-Solving Abilities: Quick and effective resolution of guest issues.
- Attention to Detail: keen eye for detail to ensure every guest's experience is flawless.
- Team Player: Work collaboratively with other team members to provide the best possible service.
- Experience in Hospitality: Previous experience in a guest relations or hospitality role is a plus.
WHY JOIN US
- Dynamic Work Environment: Be part of a vibrant and energetic team.
- Career Growth: Opportunities for professional development and career advancement.
- Competitive Benefits: Enjoy a comprehensive benefits package.
For more information, visit our web at
www.srpitl.com
