Job Description
ODEL PLC, a fully owned subsidiary of Softlogic Holdings PLC, is the premier fashion and lifestyle department store brand in the country. With 30 years of expertise in fashion, the company revolves around a simple yet winning philosophy: a relentless pursuit for the highest quality products and services across the globe, coupled with superior customer service that ensures a uniquely memorable shopping experience for the customer. ODEL is the custodian of a range of much-loved homegrown private label brands while also holding the franchise for several leading international high fashion brands.
ODEL continuously evolves to offer customers new experiences, new brand additions, insightful and fashion-savvy campaigns that help keep the brand at the forefront of fashion and lifestyle for both local audiences and tourists who patronize the store.
CUSTOMER SERVICE EXECUTIVE
JOB PROFILE
- Handle customer inquiries
- Respond to customer queries in a timely and effective manner
- Address and resolve customer complaints promptly and professionally
- Escalate complex issues to the appropriate department or supervisor
- Follow up with customers to ensure their issues are resolved satisfactorily
- Collect and document customer feedback
- Provide insights and suggestions based on customer feedback to improve products and services
- Stay updated on company products, services, and promotions
- Provide customers with detailed product information and recommendations
REQUIREMENTS
- Previous experience in customer service or a related field would be an added advantage
- Excellent communication in Sinhala & English
- Strong problem-solving and conflict-resolution abilities
- Proficient in Microsoft Office and other relevant software
If your profile fits the bill, share your CV with contact details of 2 non-related referees at [email protected]
S softlogic
ODEL
cotton
COLLECTION
1851
