Job Description
BE A PART OF HNB FINANCE VOICE
We are a subsidiary of Sri Lanka's leading private commercial bank HNB PLC, and a leader in the finance industry with an immaculate record of over 24 years, offering a diversified portfolio of financial services catering to a multitude of sectors through an integrated network of 79 Branches across the Island. We are ranked among the top 100 most valuable consumer brands in Sri Lanka by Brand Finance.
In view of our growth expectations, we seek a highly motivated, dynamic, and result-oriented individuals to join our organization.
Customer Relation Officer
Attributes and Qualifications
- Age below 25 years
- Experience in the same industry or call center environment would be an advantage
- Excellent communication skills in Sinhala and Tamil languages
- Ability to speak, read, and write in English will be a definite plus
Key Responsibilities
- Ensure excellent levels of customer service are delivered to all customers
- Attending to Inbound/Outbound calls and non-voice contacts of the customer, professionally and responding to customer inquiries and complaints as per the defined standards and requirements
- Ensure to provide comprehensive product and service details to the customers
- Recording details of inquiries, complaints, comments/responses, and action taken
- Introducing our services to new prospective clients
- Routing inbound/outbound calls/non-voice contacts to the appropriate business lines
- Must possess good telephone etiquette, energetic, friendly, and client orientation
If you are the one we are seeking for, kindly forward your CV with the recent photograph and two non-related referees to [email protected] with the post applied for as the subject.
DGM- Human Resources/ CHRO
HNB FINANCE PLC
No.168, Nawala Road, Nugegoda, Sri Lanka
Tel: 0112 02 48 48
Email: [email protected]
HNB FINANCE
