Job Description
Ranna S12
Beach Resort | Sri Lanka
RESIDENT MANAGER
The Job:
Seeking dynamic Resident Manager to oversee daily hotel operations with a focus on guest service and department efficiency.
You will report directly to the General Manager and collaborate with department heads to maintain our high standards of excellence.
Responsibilities:
- Operational Leadership: Supervise and coordinate all hotel departments to ensure seamless operations.
- Guest Experience: Uphold exceptional service standards, responding promptly to guest concerns and feedback.
- Team Management: Lead and motivate a diverse team of hospitality professionals to achieve collective goals.
- Financial Oversight: Monitor budgets, expenses, and revenue streams to optimize profitability.
- Quality Assurance: Ensure adherence to health, safety, and cleanliness standards throughout the hotel.
- Strategic Planning: Assist in developing and implementing strategic initiatives to enhance guest satisfaction and profitability.
- Relationship Management: Cultivate positive relationships with guests, staff, suppliers, and local community stakeholders.
Qualifications:
- Degree in Hospitality Management or related field.
- Proven experience as a Resident Manager or similar role in a reputable hotel or resort.
- Excellent interpersonal and leadership skills with a strong customer-oriented approach.
- In-depth knowledge of hotel management best practices and industry regulations.
JOIN WITH US: [email protected]
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