Assistant Manager - Customer Services
Customer Service / Public Relations / Call Center
About the Employer
Job Description
We give you Marriot NEW YORK MARQU a world to work with Identify your opportunity Name your passion
About Avery Dennison Corporation
Avery Dennison Corporation (NYSE:AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide - including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive - we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.
AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN AUSTRALIA, CHINA, INDIA, JAPAN, SINGAPORE, MALAYSIA, THAILAND AND VIETNAM, AND RECOGNIZED AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN GREATER CHINA AND VIETNAM.
Assistant Manager - Customer Services
Avery Dennison Lanka Pvt Ltd, Block B, EPZ, Biyagama, Biyagama, Western, Sri Lanka - Full-time
About Your Role
Ensure that customers of the company obtain service in a manner that maintains their loyalty and custom with the company
Your Responsibilities Will Include:
- Lead and guide a team to achieve set targets and goals whist surpassing customer expectations in order to achieve departmental objectives
- Managing Key Accounts and solving day-to-day problems
- Evaluate the performance of those in the CSD to ensure that Departmental objectives are achieved
- Liaise with both internal and external customers to maintain and improve relationships in order to further develop business
- Monitor all customer orders with team members and take whatever action necessary to ensure customer satisfaction
- Handle customer complaints and build customer confidence in the company
- Motivate team within Department to achieve objectives
- Responsible for maintaining an up-to-date Customer Database
- Ensure all orders are processed accurately and sent to production within departmental KPI frame
- Regular customer visits
- Identify potential new businesses
- Drive the team to render quality service through identifying market demand and applying best practices
Other Responsibilities
What We Will Be Looking For In You:
- Involve in recruiting staff for the team
- Liaise with sister companies to obtain information required for day-to-day operations, decision making, and planning
- Find new ways and methods of improving the standards and quality of delivery of service to customers especially by analyzing and carefully monitoring service standards to customers by means of regular questionnaires
- Find out competitor service delivery standards and activities and set up strategies within company to exceed them
- Ensure that company values and objectives are followed/achieved within the Department
- Identify current and future training needs of those in the Department and liaise with the HR Development to address those needs
- Implement career development plans for staff of the Department in conjunction with the HR & Administration Department
- Obtain information from customers to facilitate business development
- Ensure ISO quality, Environment, health and safety standards are adhered to and all activities in the department are carried out in compliance with the Standard Operations Procedure
- Continuously improve and develop your knowledge and skills in the job through training and development initiatives provided to you by the company. Give feedback regarding your training to the follow-up on actions taken after training
- Responsible that company policies, procedures, and regulations are followed at all times and to protect confidentiality of company and work-related information at all times
Knowledge, Skills & Experience
- Bachelor's Degree in business or equivalent experience
- Minimum of four years' related experience with two years in at least an executive role
- In-depth knowledge of customer relations
- Thorough knowledge of business functions, service marketing or industrial marketing strategies
- Ability to promote a team environment, negotiation skills, presentation skills, and analytical skills
- Strong oral and written skills
Qualified candidates should forward their applications within 07 days of this advertisement.
All applications should be forwarded to [email protected]
Avery Dennison Lanka (Pvt) Ltd, Block B, EPZ, Biyagama.
AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER
