Job Description
Data services and customer support -Intern
At Otelier, we put data and efficiency at the heart of hotel operations so hoteliers can return to hospitality. As the hospitality software behind every guest host, we provide the tools to automate back-office tasks, streamline budgeting and forecasting, and offer crystal-clear insights into property or portfolio performance. Embrace the opportunity to be part of a transformative journey with Otelier, where we harness data to optimize operations, facilitate decision-making, and automate the mundane. This is not just a career—it's a chance to shape the future of hospitality, making data work for the industry, not the other way around.
Otelier is looking for a detail-oriented and proactive Technical Customer Operations Intern to support our Technical Customer Operations (TCO) team. This role helps ensure reliable customer support, smooth operational delivery, and effective data monitoring across hotel technology environments.
RESPONSIBILITIES
- Monitor systems, integrations, data flows, and operational dashboards to identify potential issues before they impact customers.
- Support the Technical Customer Operations (TCO) team with daily operational tasks, project deliveries, customer support activities, and internal coordination.
- Troubleshoot technical issues, investigate root causes, and provide timely, accurate support to customers and internal stakeholders.
- Collaborate with Customer Success, Engineering, Product, and other internal teams to resolve customer queries efficiently and improve the overall customer experience.
- Perform proactive data management activities, including reviewing data quality, validating customer data, identifying inconsistencies, and supporting corrective actions.
- Maintain accurate documentation of technical support cases, resolutions, monitoring findings, and recurring issues.
- Ensure adherence to Service Level Agreements (SLAs) while maintaining strong customer relationships and clear communication.
- Continuously learn Otelier products, hospitality technology workflows, and support best practices to improve operational processes.
REQUIREMENTS
- Strong written and verbal communication skills in English, with the ability to document information clearly and interact effectively with customers and internal teams.
- Required experience or working knowledge of SQL, including querying, reviewing, and validating data.
- Comfortable working in a team-oriented, customer-focused environment.
- Highly self-motivated, detail-oriented, analytical, and proactive in identifying and resolving issues.
- Capable of prioritizing tasks efficiently in a fast-paced, high-pressure setting.
- Currently pursuing a BSc in IT, Computer Science, Information Systems, or a related field from a recognized institution.
- Knowledge or experience with MongoDB and Python is a plus.
- Willingness to work in a 24x7x365 shift schedule.
If you are looking forward to a challenging and rewarding career, please email your resume along with two non-related referees to careers_sl@otelier.io
(Subject Line: Data services and customer support -Intern)
Only shortlisted candidates will be notified.