Job Description
WE ARE HIRING
Assistant Operations Manager – Hotel
Location: Trillium Boutique Express Hotel, Ward Place, Colombo 07
Gross Monthly Salary: LKR 150,000
Trillium Group is seeking a dynamic, experienced and hands-on Assistant Operations Manager to join the management team at Trillium Boutique Express Hotel, Colombo 07.
The successful candidate will be responsible for supporting and supervising the day-to-day operations of the hotel, ensuring exceptional guest experiences, operational efficiency and consistent service standards.
We are looking for a motivated hospitality professional who demonstrates strong leadership, takes ownership of responsibilities and is capable of independently resolving operational challenges.
Key responsibilities
- Oversee and coordinate daily hotel operations across Front Office, Housekeeping, Food & Beverage and Maintenance.
- Supervise staff performance, duty rosters, attendance, discipline and departmental coordination.
- Ensure high standards of guest service, cleanliness, presentation and operational efficiency.
- Handle guest complaints professionally and implement timely corrective measures.
- Monitor room readiness, maintenance requirements and overall property upkeep.
- Coordinate reservations, occupancy management and guest requirements.
- Assist in monitoring operational expenses, inventory, purchasing and cost control.
- Ensure compliance with company policies, standard operating procedures and hospitality regulations.
- Conduct regular property inspections and ensure prompt rectification of operational issues.
- Prepare daily and weekly operational reports for management.
- Assist with staff recruitment, training, performance evaluations and service quality improvements.
- Coordinate with suppliers, contractors and external service providers.
- Support management in improving guest satisfaction, operational productivity and overall hotel profitability.
Requirements
- Age: Below 40 years.
- Diploma or Degree in Hospitality Management or an equivalent recognized qualification.
- Minimum 5 years of relevant hospitality experience, preferably including supervisory or management responsibilities.
- Previous experience in boutique hotels, city hotels or established hospitality groups will be an added advantage.
- Strong working knowledge of Front Office, Housekeeping and general hotel operations.
- Excellent leadership, communication and problem-solving capabilities.
- Good command of English and Sinhala.
- Familiarity with hotel Property Management Systems (PMS), online travel agencies and reservation platforms.
- Strong organizational skills with the ability to manage multiple responsibilities.
- Willingness to work flexible hours according to operational requirements.
- Ability to take ownership, demonstrate initiative and work independently.
Remuneration: LKR 150,000 gross per month
Forward your CV to
careers@trillium.lk
Email subject: Application – Assistant Operations Manager (Trillium Express)
No. 293, Ward Place, Colombo 7 • www.trilliumexpresshotel.com