Job Description
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EXECUTIVE OPERATIONAL EXCELLENCE
Are you passionate about crafting exceptional guest experiences and driving service innovation? Thema Collection invites applications for the role of Executive - Operational Excellence – a dynamic position dedicated to enhancing service standards, culinary presentation, and the overall guest journey across our prestigious collection of hotels and villas.
Key Responsibilities:
- Conduct operational audits to identify and implement guest experience enhancements.
- Collaborate with Front Office, Housekeeping, and F&B teams to elevate service delivery.
- Work with culinary teams to refine food presentation and design “Instagrammable” dining experiences.
- Analyze guest feedback from review platforms and translate insights into actionable improvements.
- Conceptualize and curate visual experiences that resonate on social media.
- Recommend and help implement technology-driven solutions to streamline and enrich the guest journey.
- Benchmark industry leaders to incorporate best practices into Thema Collection’s operations.
Ideal Candidate:
- A proactive, detail-oriented individual with a flair for hospitality and innovation.
- Strong analytical skills and a passion for continuous improvement.
- Excellent communication and collaboration abilities.
- Familiarity with current hospitality trends and technologies.
- Proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint.
Email your Résumé to: careers@themacollection.com
DifferenT Themes, Authentic Experiences