Job Description
WE'RE HIRING
RESERVATIONS AGENT
Goldi Sands Hotel is a well-established beachfront hotel located in Negombo, Sri Lanka, renowned for its warm hospitality, exceptional guest service, and relaxing coastal atmosphere. With comfortable accommodation, modern facilities, banquet and dining services, and a strong reputation in the hospitality industry, the hotel offers an excellent working environment for individuals seeking career growth and professional development in tourism and hospitality.
Key Responsibilities
- Handle room reservations through phone calls, emails, online platforms, and walk-in inquiries
- Provide accurate information about room availability, rates, packages, and hotel facilities
- Process bookings, amendments, cancellations, and confirmations efficiently
- Maintain accurate reservation records and update the hotel reservation system
- Coordinate with Front Office and other departments to ensure smooth guest arrivals and special arrangements
Requests
- Respond to guest inquiries professionally and promptly
- Maximize room sales by promoting hotel services and special offers
- Ensure high levels of customer service and guest satisfaction
- Prepare daily reservation reports when required
- Follow hotel policies and reservation procedures at all times
Send your CV to: Email: hr@goldisands.lk
More Information: 076 859 2678 | 031 227 9021
Ethukala, Negombo, Sri Lanka
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