Job Description
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Customer Relations Executive
Location: Katunayake
Noratel is a global manufacturer of power magnetics. Our vision is to be the leading strategic partner of high-class solutions for electrical transformation worldwide by delivering outstanding quality, service, competitiveness and innovation that will help our customers succeed in their markets. The Noratel operations in Sri Lanka (former Toroi International Pvt Ltd.) is a well-established BOI approved Company, counting over 35 years of operation.
To meet our vision, and support our further growth we are searching for an experienced Customer Relations Executive – for our Katunayake location.
Key Responsibilities:
- Communicate with customers regarding orders, inquiries, and requests.
- Provide timely updates on order status and delivery schedules.
- Coordinate with internal departments to ensure smooth order processing and on-time delivery.
- Respond to customer inquiries and resolve routine issues promptly.
- Maintain accurate customer records and related documentation.
- Support post-delivery customer service and follow up on customer feedback.
- Build and maintain positive, professional relationships with customers.
- Assist the Sales and Operations teams by providing customer information and coordinating follow-up actions.
- Ensure a high level of customer satisfaction through excellent service.
Qualifications / Experience:
- Diploma or Degree in Business Administration, Marketing, Sales, or a related field, and G.C.E. Advanced Level (preferably in Science or Maths Stream).
- Minimum 2 years' experience in sales or business development, preferably in an industrial or manufacturing environment.
- Strong sales and business development skills, including lead generation, sales pipeline management, order management, negotiation, and bidding procedures.
- Proficient in CRM systems with good product and market knowledge, and the ability to identify customer needs and business opportunities.
- Excellent communication, relationship-building, and problem-solving skills, with strong English proficiency and the ability to collaborate effectively across teams and maintain strong customer relationships.
We are an equal-opportunity employer and is committed to a diverse and inclusive workplace. NORATEL does not discriminate based on gender, age, culture, religion, social origin, sexual orientation, family situation, political opinion, and physical appearance. This is an opportunity for those who are eager to work hard in a positive atmosphere and if you believe that you are the right fit to join our team, please send your application with complete bio-data on or before 25th of August 2026.
Manager – HR & Admin
Noratel International (Pvt) Ltd
P O Box 15,
KEPZ, Katunayake,
Sri Lanka,
Telephone – 011-2252300
E-Mail – [email protected]
