Manager - Central Operations
About the Employer
Job Description
MANAGER – CENTRAL OPERATIONS
The job holder is responsible for preparing, reviewing, improving and implementing operational guidelines, policies, procedures and Service Level Agreements (SLAs) in line with the Bank’s operational policies, ensuring compliance to regulatory requirements, assisting in handling audit reports, managing operational risk within the Risk and Control landscape and coordinating various operational activities.
THE JOB
- Review existing operational procedures, policies, and guidelines to ensure their effectiveness and compliance with applicable regulatory requirements
- Develop, review, enhance, and implement operational policies, procedures, and guidelines in line with the Bank’s requirements and directives issued by relevant regulatory authorities, including DFE, IRD, and CBSL etc.
- Prepare and review Service Level Agreements (SLAs) to ensure operational efficiency and accountability
- Ensure the timely circulation of operational circulars, guidelines, and instructions to relevant staff
- Identify operational breaches and escalate them to the respective business units/second line of defence for appropriate action
- Review product policies and guidelines developed by other business and support units and provide recommendations and feedback
- Review audit reports and support the AVP in addressing identified gaps and implementing corrective actions
- Conduct operational training for staff as required to enhance awareness and ensure adherence to established procedures and regulatory requirements
- Monitor compliance with operational policies, procedures, and regulatory guidelines across relevant functions
- Oversee BCU functions and staff to ensure effective operational management
THE PERSON
- Should possess full/part professional/academic qualifications in the field of Finance or Banking or any equivalent professional qualification
- Minimum of 15 years of Commercial Banking experience
- Sound Knowledge in Branch Banking and Operations and Back Office functions
- Thorough knowledge in CBSL/Exchange Control/Inland Revenue guidelines
- Possess good leadership/management and administrative skills
- Possess good communication and effective writing skills
The position is at Manager level. Please login to https://www.ndbbank.com/careers to apply on or before 04th November 2026.
