Job Description
EXECUTIVE CUSTOMER SERVICE
READY TO THRIVE IN A CONGLOMERATE ENVIRONMENT?
Do you thrive in environments where attention to detail and personalized care are paramount? Join our team at Executive Customer Care, where we redefine excellence in customer service.
Responsibilities:
- Handling assigned cluster/department inquiries.
- Monitoring social media sales/inquiries.
- Achieving of assigning Sales Target Achievement & Sales Personnel Tracking.
- Keeping track of customer inquiries and ensure timely and effective communication.
- Keeping proper record of customer feedbacks and share the insights with relevant departments.
- Managing inquiries received through social media platform.
Ideal Candidate Should Possess:
- Diploma in Business Management/Marketing/Business Communication or related qualification.
- Proven experience in Customer Care, Business Development, or Marketing.
- Excellent verbal and written communication skills.
- Familiarity with social media platforms and customer relationship management.
An attractive remuneration package with perquisites awaits the right candidate. Please send your CV with the names and addresses of two non-related referees to [email protected] with the post applied marked clearly in the subject line to reach us within 10 days of this advertisement.
DELMEGE FORSYTH & COMPANY LIMITED, No. 101, Vinayalankara Mawatha, Colombo 10. Contact Us: 0761 321 277 | 0117 729 312
DELMEGE SINCE 1850
