Job Description
We're Hiring
Senior Executive Customer Care
KONNECT BPO TECHNOLOGIES (PVT) LTD.
Are you an experienced customer care professional with a strong analytical background? Do you excel at managing offshore clients and handling multiple priorities with flexibility? Join our team at Konnect BPO Technologies as a Senior Executive - Customer Care!
Key Responsibilities:
- Manage and resolve customer inquiries from our offshore clients efficiently.
- Provide exceptional customer service via phone, email, and chat.
- Analyze customer data to identify trends and suggest improvements.
- Maintain detailed records of customer interactions and transactions.
- Manage multiple priorities and adapt to changing priorities as needed.
Requirements:
- Proven experience in a customer care role, preferably handling offshore clients.
- Fluent in English, both written and spoken.
- Strong analytical skills with experience or knowledge in data analysis.
- Willingness to work from 11 AM to 08 PM.
- Excellent communication and problem-solving skills.
Ability to manage multiple priorities and demonstrate flexibility as priorities change.
Apply Now [email protected]
