Guest Relations Officer / Front Office Supervisor
Hotel / Hospitality / Tourism / Leisure
About the Employer
Job Description
Guest Relations Officer / Front Office Supervisor
- Goodwood Airport Hotel, Katunayaka.
About Us
Goodwood Airport Hotel is a premier hospitality destination known for its exceptional service and luxurious amenities. We pride ourselves on creating memorable experiences for our guests and maintaining the highest standards of customer care.
Job Description
We are seeking a dedicated and personable Guest Relations Officer & Front Office Supervisor to join our team. The successful candidate will be responsible for ensuring our guests have an outstanding experience from the moment they arrive until they depart. You will be the main point of contact for guests, addressing their needs, resolving issues, and enhancing their stay.
- Proven experience in a guest relations and Front Office Supervisor or customer service role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations calmly and efficiently.
- Proficient in using hotel management software and other relevant computer applications.
- Fluent in English; additional languages are a plus.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- Supportive and friendly work environment.
Interested candidates are invited to submit their resume. Please include "Guest Relations Officer / Front Office Supervisor" in the subject line.
0740624877/0772384137
