Associate Customer Success (Full Time)
Customer Service / Public Relations / Call Center
About the Employer
Job Description
Key Responsibilities Include:
- Manage daily account operations in HRC project, ensuring timely completion of client deliverables.
- Support customer service functions and address key client requirements.
- Handle critical projects, including patient balance reconciliation and project-related tasks.
- Handle reconciliation & projection analysis for patient balances.
- Collaborate with the operations team to ensure seamless execution of BAU processes.
- Provide regular updates to senior management on progress and challenges.
- Keep clients informed on project status and results.
Qualifications/Criteria:
- Bachelor’s degree in Computer Science or a related field.
- A minimum of 2 years of experience in RCM is preferred.
- Strong proficiency in MS Excel, including data analysis and reporting.
- Excellent analytical skills to interpret and resolve complex patient AR scenarios.
- Ability to analyze and navigate various self-pay and patient AR scenarios across different healthcare settings.
- Proficiency in English, both written and spoken, is required.
- Previous experience in account management will be an added advantage.
How to Apply
Please visit our career portal at www.healthreconconnect.com/careers/, select the relevant vacancy and click on the 'Apply Now' button to apply.
Your application would NOT be considered without a CV on file.
Please review the criteria and other information listed in this job advertisement thoroughly prior to applying.
Please specify the position you are applying for in the subject line of your email.
All applicants will be contacted for an interview if shortlisted for the first round of interviews.
We appreciate your understanding.
About HealthRecon Connect
HealthRecon Connect (Pvt) Ltd. is a healthcare revenue cycle management solutions company that specializes in providing end-to-end revenue cycle management services to healthcare providers. We are committed to delivering high-quality services that enhance operational efficiency and improve financial performance.
