Customer Support Officer
Customer Service / Public Relations / Call Center
About the Employer
- Singer (Sri Lanka) PLC
Sri Lanka
Job Description
Sri Lanka's Best Brand Wants You!
Vacancy for the position of Customer Support Officer
Singer (Sri Lanka) PLC operates with the vision to be the market leader in elevating and enriching lives.
The position will be responsible ensuring that the customer inquiries received via direct and indirect channels are handled end-to-end to achieve high customer satisfaction levels.
Job Profile
- A minimum of 01 year experience in a similar role.
- Passed G.C.E. Ordinary Level with “C” Passes for Mathematics and English.
- Excellent communication and interpersonal skills: “Bi-Lingual” or “Tri-Lingual” will be an added advantage.
- Willing to work 5.5 days a week on a roster basis.
- Problem-solving skills with a customer-centric approach.
- Proficiency in using computer systems and navigating software applications.
Personal Profile
- Handle inbound/outbound calls promptly and professionally.
- Address customer inquiries, resolve complaints, and provide accurate information.
- Maintain a high level of customer satisfaction through excellent service.
- Document all interactions and transactions accurately in our system.
- Collaborate with team members and other departments to ensure efficient issue resolution.
What is on Offer
- An attractive compensation package with performance-based incentives.
- Opportunities for career growth and professional development within the group.
- A vibrant and inclusive work culture that values teamwork and innovation.
No - 112, Havelock Road, Colombo 05.
Email: [email protected]
