Technical | Customer Support Executive
Customer Service / Public Relations / Call Center
About the Employer
Job Description
We are Hiring!
Technical/ Customer Support Executive
Duties & Responsibilities
- Work closely with the INOVA customers to ensure the best level of customer service
- Provide necessary reports related to customer support activities to the management
Technical Skills Desired
- Analytical skills to identify a problem and work out the most quick and cost-effective solution
- Ability to set up and use tracing, monitoring, log and aggregation tools
Qualifications & Experience Required
- Hold a Higher Diploma in IT or a similar qualification equivalent to NVQ level 6, earned from a recognized institute
- Familiarity in working with a Customer Relationship Management Support Portal systems will be an advantage
- Exposure to working with different teams in a software development environment, and engaging with different stakeholders to resolve support issues will be considered a plus
Other Skills Preferred
- Good communication and documentation skills
- Ability to work under minimum supervision
- Should be willing to work extra hours if required
- This position needs to be served from INOVA office and/or different customer locations
Send your CV to [email protected]
