Job Description
WE ARE HIRING!
Step into a world where heritage, traditions of hospitality and the rich tapestry of our country's roots, come together to create an unforgettable journey...
The Kandy Hotels Company operates two of the most iconic properties in Kandy.
In 2025, we are embarking on an exciting journey to uplift our properties and services and we are looking for people who are driven by challenge and committed to delivering excellence, to travel this road with us!
Guest Relations Executive - Queen’s Hotel, Kandy
We are looking for a customer-focused individual to enhance guest experiences by addressing inquiries and concerns, providing information about hotel services, facilitating communication between guests and staff, collecting feedback to improve services, and ensuring that all guest interactions reflect the hotel's values and standards.
Key Responsibilities:
- Provide a warm welcome to guests as they arrive, ensuring they feel valued and comfortable.
- Assist guests during check-in and check-out procedures, ensuring everything runs smoothly and efficiently.
- Handle guest inquiries, requests, and complaints promptly, ensuring issues are resolved in a timely and professional manner.
- Anticipate and fulfill special guest needs, such as arranging for birthday surprises, special dietary requirements, or other personalized requests.
- Keep accurate records of guest preferences and past experiences, to offer more personalized services in the future.
- Assist in managing reservations, including room upgrades and special accommodations, based on availability.
- Communicate guest requests and preferences to various hotel departments (e.g., housekeeping, kitchen, concierge) to ensure a seamless experience.
- Address guest concerns or complaints effectively, offering immediate solutions or escalating to higher management when necessary.
- Provide special attention and personalized services to VIPs or high-profile guests, ensuring they receive top-notch treatment.
- Gather guest feedback through surveys or direct communication, and report this information to the management for continuous improvement.
Candidates should possess:
- A diploma or degree in Hospitality Management or a related field.
- Minimum 2 years of experience in a similar capacity.
- Exceptional interpersonal and communication skills.
- Proficiency in English; knowledge of additional languages is an advantage.
- Ability to handle guest complaints professionally and effectively.
- Strong organizational and multitasking skills.
- A welcoming and approachable personality with a genuine commitment to guest satisfaction.
- Proficiency in hotel management software (e.g., Opera, PMS).
- Knowledge of local attractions and services to provide personalized recommendations.
- A team player with a positive attitude and problem-solving mindset.
Applicants should send their CV's to: [email protected]
